FAQs
The Hanger
The hanger will hold a dress or jumpsuit that is up to 3 lbs and the perch will hold up to 2.5 lbs - which is pretty heavy for a garment. They'll be fine for most wedding dresses except for the ones with huge trains or lots of layers - but don’t worry - we’re on it and we’ll be coming out with a larger format hanger that would even work for Kate Middleton.
All of our products are made from recycled electronics that are ground down to make a plastic like substance. Our hangers are covered in a non-slip velvet flocking and our perch is covered in a non-slip rubbertized coating.
The loop on the perch is designed to go over ANY hanger hook. We wanted to create a product that would still allow all your hangers to match.
Our long garment hanger was our original solution to help you hang your long garments on the short rack of your closet. The perch is 75% thinner so it will not only save you vertical space but will also save you even more space on each bar since it's not as bulky. It's also design to fit over any of your existing hangers so you no longer have to worry about your existing hangers not matching your Cove hangers :)
We designed the bar on the hanger and perch to have an ULTRA rounded top (unlike other slim line hangers) so that the majority of dresses won't wrinkle or crease.
The hanger has a locking mechanism so that the two components will not come apart unless you press the lock button.
If your skirt has lingerie straps inside then you can hang it on the hanger, but we’re in the process of designing a version with skirt clips so sit tight!! We’re on it!
We’ve tested the hangers with tons of light colored garments and the flocking material does not come off at all, but we are working on a hanger in white for your most precious light-colored garments.
We stand behind the quality of our products with a 1-year warranty. This warranty is valid for one year, beginning on the date of purchase from Cove or one of our authorized retailers. Kindly note, if the product is purchased from an unauthorized or off-price retailer, this will automatically void the warranty. We do not cover shipping or duty charges associated with international warranty claims. Our warranty does not cover misuse, neglect, accidents, abrasion, color transfer from other materials, garments, solvents, cleaning liquids, or any modification to a Cove item. Please note that general wear and tear, including but not limited to the reasonable breakdown of colors and materials over time, is not considered a material or manufacturing defect and is therefore not covered by our warranty.
The Scented Ribbon
The fragrance will last for up to 3 months and will still smell pretty strong if you keep it in a confined space, like your closet or drawers.
80% of the ingredients in the fragrance for our scented ribbons are organic! We never use phthalates, parabens, or formaldehyde in any of our products. Most fragrances contain: Natural ALCOHOL, PARFUM(FRAGRANCE), AQUA(WATER), CITRAL, COUMARIN, ETHYL LINALOOL, GERANIUM, HEDIONE , LINALYL ACETATE, LYRAL® (R A), MUSCONE CITRAL, COUMARIN, GERANIUM, HEDIONE , LINALYL ACETATE, LYRAL® (R A), MUSCONE, and Organic hydrolyzed Wheat Protein.The parfum component is 80% natural and our scents are completely custom so we don’t give out exact ingredient lists that, but if you want to know if any of the fragrances contain a specific ingredient, please reach out to us at hello@createyourcove.com<\/span><\/a> and we’d be happy to share!
Right now we don’t have custom ribbon options, but we are working on that option for next year’s wedding season. Please reach out to us at hello@createyourcove.com and we can provide you with more information! And congratulations!
NEVER!!! We love our furry friends. All our fragrances are vegan and cruelty free.
Orders, Shipping & Returns
We offer Standard Economy Shipping on all orders that will arrive between 3-8 business days after placing your order. Standard shipping is FREE for all domestic orders over $75 and flat $7.99 shipping for all orders under $100.
Yes! For any order over $75.
You have 30 days from the date of purchase to return your product. For orders purchased during the holiday period between 11/1 and 12/25, the return window is 90 days.
Email support@createyourcove.com and we will send you a return shipping label and authorization with instructions. Processing time may take up to 14 business days.
Please try contacting the shipping provider with the tracking information provided to you via email. If you are still having trouble, please contact support@createyourcove.com.
Unfortunately, we cannot ship to P.O. Boxes
Please email us as soon as possible at support@createyourcove.com and we will do our absolute best to help you!
All Returns are FREE!
General Questions
If you are interested in selling Cove products at your store, please email sales@createyourcove.com with the name of your store and any relevant information and someone from our sales team will be in touch!
If the price of a product on www.createyourcove.com drops within 14 days of your purchase, we will provide you with a refund for the difference in price. We will also price match the price of Cove products sold at authorized retailers within 14 days of your purchase. In order to price match, please email a screenshot of the listed price along with the date, and name of the authorized retailer to hello@createyourcove.com.
We do not offer daily phone support, but we are more than happy to call you if you prefer to speak on the phone. Please email hello@createyourcove.com with “Please call me” in the subject line. Include the reason for your call and your call back number and we will call you as soon as it’s possible.
We are a super small, scrappy team, but are growing fast! If you’re interested in a role at Cove, please reach out to us at hello@createyourcove.com with your resume, your linkedin profile, the type of position you’re looking for, and someone from our team will be in touch with you. We’re so excited to meet you!
You can reach out to press@createyourcove.com for any press inquiries and friends@createyourcove.com for partnership opportunities.
We are so flattered that you’re interested in featuring Cove products on your account!! If you could email us at friends@createyourcove.com with links to your accounts and the products you’d be interested in featuring that would be awesome!!
Shoot us an email at hello@createyourcove.com and we’ll take it from there! We’re so flattered that you’re interested!
Giving is the cornerstone of why we’re in business. We set aside a minimum of 1% of our profits to the First to Smile Foundation with a mission of providing happiness, homes, healing and hope for people, animals, and our world. Each year the foundation will select recipients for grants to further its mission. To get more information on grant recipients, please reach out to friends@createyourcove.com
